When most people think of a car dealership, they instantly think of a showroom scattered with sales consultants making deals. While this is a typical event here at Haddad in Pittsfield, many people are unaware of the hard work that goes on behind closed doors in our Business Development Center. Our BDC representatives work diligently every day directing calls, following up on leads, setting up appointments for our sales consultants, sending price quotes, and assisting customers with all of their other questions regarding vehicles. Without our BDC representatives, Haddad Toyota simply would not operate as smoothly as we do! That’s why we want to introduce you to our enthusiastic and hardworking representatives:
Amanda Crosby has been with Haddad for just over a year. Amanda is a very family oriented person, which includes her dog, Harper. Eventually, she wants to move to the Adirondacks, which makes complete sense considering her love for hiking, fishing, and hunting. Out of all the vehicles that are sold here at Haddad, Amanda really likes to sell trucks, and eventually wants to get a Nissan Titan with a Cummins engine for herself. Every Friday here at the BDC, we order lunch from a local restaurant. Amanda’s first pick is either Hot Harry’s or Samel’s Deli, both located here in Pittsfield. Working at Haddad has been a great experience for Amanda; she says that her co-workers feel like they are family, and that George Haddad and Mike Coggins are great people to work for. Most notably, Amanda mentions that there is a sense of caring at Haddad that she has never felt at any other job.
Ashley Strack was actually hired at the same time as Amanda, meaning she has been working here for somewhere around 16 months. Also similarly, Ashley claims that the BDC representatives are becoming like family to her. Visiting friends and family, spending time outside in nice weather, watching football, going shopping, and doing creative craft projects are just a few of the ways that Ashley spends her time outside of work. Aside from that, learning about new things every day that she didn’t previously know she was interested is the most rewarding part of her experience working at Haddad. Ashley particularly likes to sell new SUVs such as the Nissan Rogue. Her favorite local restaurant is Patrick’s Pub, despite its opening a bit too late to eat for lunch. Aside from Patrick’s, Ashley absolutely loves both chocolate and coffee.
Teresa Gladu has been with Haddad for just over two years! Teresa is the mother of 4 children, two boys and two girls. Fishing and camping are some of her favorite hobbies, but she spends a lot of her time hanging out at home waiting for a kid or two to come visit with some grandchildren. Teresa’s favorite part about working at Haddad is the wonderful feeling of contributing to sales by doing her job, and Haddad’s coming together to support both the community and employees. On Friday’s for lunch, Teresa’s go-to is a turkey club from Samel’s Deli. Teresa says that she finds herself pushing people towards buying a Toyota RAV4 after buying one for herself and falling in love with it.
Nikko Rodriguez has been with Haddad for around 10 months and was actually a sales consultant at our Toyota store previously. Nikko spent most of his life in Texas and moved to The Berkshires when he was 16. Reading, writing, listening to music, and spending time outdoors, particularly at the beach are some of Nikko’s favorite activities when he’s not at work. To him, the best part of working for Haddad is that he comes across different types of people every day from all over the world and is able to engage them. Nikko’s absolute favorite vehicle to sell is a Toyota Tundra 1794. When the team orders lunch on Fridays, Nikko’s vote is usually for Jae’s Asian Bistro in Lenox.
As you can see, our BDC representatives are like family to each other here at Haddad. They work hard every day to get the best deals for you and to make the showroom operate more smoothly at each dealership. This department is a crucial aspect of Haddad’s business, so the team deserves to be showcased!